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PHOENIX LETTINGS AND SERVICES considers the privacy of its users to be a serious issue.
We believe we have taken the steps neccessary to ensure that this policy and others asscociated with privacy are compliant under GDPR guidelines.
Click here to see all Privacy Polices regarding data under these guidelines.
This policy covers how PHOENIX LETTINGS AND SERVICES treats personal information that PHOENIX LETTINGS AND SERVICES collects and receives, including information to your past use of our website. Personal information, is information about you that is personally identifiable like your name, address, email address or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.
INFORMATION COLLECTION AND USE General
PHOENIX LETTINGS AND SERVICES collects personal information whenever a user chooses to contact us via the web form within the contact us section.
When contacting us using this method we ask for information such as your name, e-mail address and telephone number.
PHOENIX LETTINGS AND SERVICES automatically receives and records information on our server logs from your browser, including your IP address, PHOENIX LETTINGS AND SERVICES cookie information, and the page you request.
We use information for the following general purposes: to customise the content you see, fulfil your requests and for technical web site administration purposes.
INFORMATION SHARING AND DISCLOSURE
We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested, when we have your permission.
We will use reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.
We may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our web site.
PRIVACY SUPPORT AND CONTACT INFORMATION
If you have any questions or suggestions, please contact us using the online form provided. COLLECTING DATA FOR TEST AND TRACE
In the current pandemic, we may need to store your data for test and trace purposes. This is in order for the PHOENIX LETTINGS AND SERVICES to engage with the test and trace process, make decisions on safety within the school and whether individuals are required to self-isolate or carry out a test. To do this we will be recording your name, contact number and date and time of arrival as well as time of departure.
To complement the above we may also ask for data that has not previously supplied. This will allow us to assess an individual’s ability to attend/return to school and what measures may need to be put in place to allow for a safe return. We, additionally, may need to collect data about individuals that you reside with in order to factor in appropriate considerations for their wellbeing.
All data collected by the school will be processed in accordance with our retention, destruction, data protection and data security policies. All data collected for test and trace purposes will be retained for 21 days in accordance with government guidelines.
The legal bases for using your data in these circumstances will be for the reasons of substantial public interest and in the interests of public health. Dependant on circumstances the basis may be to assess the working capacity of an employee or to protect the vital interests of yourself or another person. We may need to share select data with others. This can be with the NHS and emergency services, public health, public authorities as well as other stakeholders. This will only be done where it is necessary and proportionate for us to do so.